Listen to the phone call from a customer to practise and improve your listening skills.
Do the preparation task first. Then listen to the audio and do the exercises.
Listening B1: A phone call from a customer – 1
Are the sentences true or false?
1. The delivery hasn't arrived yet.
2. Andrea is having cash flow issues and needs a payment extension.
3. Andrea usually asks for an extension of the payment terms.
4. Andrea has a new order to place, even bigger than the last one.
5. Junko can extend the payment terms on the last order to 60 days.
6. Junko will send Andrea an email confirmation.
Answer:
1-F/2-T/3-F/4-F/5-T/6-T
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